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Customer Charter - Your Responsibilities

Access to your meter

Power and Water needs safe access to be able to read your meters.

You need to keep meter access free from obstruction such as locked gates, barriers, overgrown vegetation and dangerous animals.
If Power and Water is unable to gain access we may require you to remove the obstruction or have the meter relocated.

Payment of accounts

Power and Water is a business entity and is accountable to the Northern Territory Government for good business practice. It is your responsibility to ensure that accounts are paid within 21 days. To assist you manage your accounts we have a large range of payment options.
Paying your account is easy via one of the following methods:

Direct payment (direct debit) from your financial institution.
Bpay through your bank or credit union.
NT Government payroll deduction.
Voucher payment service.
Cash, EFTPOS or cheque.
Telephone 1800 644 849 to pay by credit card (Mastercard, Bankcard or Visa) available 24 hours per day.
Online payment (Netdirect) with your credit card.

You can also pay

In person at any of our Customer Service Centres.
At a Post Office.
By mail at the postal address specified on the back of the bill.

Please notify us of changes to your account

Please let us know if you are moving. We need the details of your new postal address and can arrange to move your account within two business days.
We also need to know if there is a change in responsibility for payment of the account.
Finally, if the purpose for which your premises is used change significantly or there is a major change in the level of activity then you need to let as know as soon as possible.

All these changes can be easily arranged by a calling, Freecall 1800 245 092.