A Short introduction to Our Role - Can We Assist?

Role of the Ombudsman

The Ombudsman is independent of Government. The Ombudsman may examine the administrative actions of most Northern Territory Government agencies including Local Government Councils, Police and Correctional Services. If you have concerns about whether a Northern Territory Government agency has acted fairly, you may contact the Ombudsman. The Ombudsman will consider your grievance and, if possible, assist you.

Talk to The Agency

You should first try to resolve your concerns directly with the agency. If necessary, ask to speak to the manager - the Ombudsman may be able to assist you with a suitable contact. Tell them your point of view and why you are unhappy. Ask the agency for a clear explanation of its actions and whether it will reconsider your grievances. If you are not satisfied with the response, contact the Ombudsman.

How to Contact

Approaching the Ombudsman is simple. The Ombudsman provides a free service. You may telephone to discuss your concerns, make an appointment to meet with a staff member, or write a letter, facsimile or E-mail. Contact details can be found on our home page.

What Will Happen

The Ombudsman will listen to you and provide guidance on how best to address your problem. In most cases, the Ombudsman will try to resolve matters as quickly as possible with the cooperation of the agency. Initially, the Ombudsman may make informal inquiries on your behalf to obtain further information from the agency. The Ombudsman may also examine the agency's files and records relating to your matter. The Ombudsman is impartial. After considering both viewpoints, the Ombudsman may make recommendations to the agency to address the problem; consider that your grievance has been adequately addressed or may suggest other options available to you. In serious matters, the Ombudsman may conduct a detailed investigation and may even report to Parliament.

Sometimes the Ombudsman Can't Assist

The Ombudsman's role and powers are set by Parliament, and there are some matters in which he cannot become involved. For example, the Ombudsman is unable to provide legal advice, or assist with complaints about politicians, employment disputes, or decisions of a court. The Ombudsman cannot investigate complaints about Commonwealth Government agencies, private individuals or businesses. If your problem is outside of the Ombudsman's area, then staff will advise you who to contact.

The Ombudsman welcomes your approach. If you would like further information about this office, or if you wish to discuss a specific concern, please contact us.