Information for Public Sector Agencies

Apologies

While the idea of an apology is a relatively simple concept, the making of an appropriate apology can require consideration of a complex range of issues. The NSW Ombudsman has developed the following guide to assist people and agencies to respond appropriately in situations calling for an apology.

Apologies - A Practical Guide Part 1 (PDF 525KB)

Apologies - A Practical Guide Part 2 (PDF 41KB)

Information for Agencies - Investigation Brochure (PDF 31KB)

Management of Complaints by Public Sector Agencies

Dealing with Difficult Complainants Project