HCSCC Site Map

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About Us

Our current practices
Responsibilities
Vision
Mission
Functions
What we can do for you
Service Standards
Organisational Structure

Making a Complaint

What can you complain about
Before contacting the HCSCC
What to do when you have a complaint
Who can complain to the HCSCC
How to make a complaint with the HCSCC
MAKE A COMPLAINT ON LINE
Time limit
Complaints we can't accept

Complaint Resolution

Taking, recording, resolving and assessing complaints
Taking no further action on complaints
Conciliating complaints
Investigating complaints
Referring complaints to registration boards

Information for Provider

Role of the Health and Community Services Complaints Commission
Consumer feedback direct to the provider
What happens when a complaint is made to the HCSCC?
Involvement of the Professional Registration Boards
Helpful hints for handling complaints

Resources

Annual Reports
Brochures
Papers of interest
Practice Directions
Significant issues

Legislation and Code

Legislation
Code of Health and Community Services Rights and Responsibilities

Community Engagement

Case Studies

Links