Papers of Interest

Communication in Difficult Situations 83KB
A paper presented at the 3rd National Health Care Complaints Conference in Melbourne, Australia on Friday 30 March 2001 by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia.

If we value the difference can we make a difference 48KB
A paper presented at the 2nd Health Care Complaints Conference in Hobart, Australia on 11 March 1999 by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia.

Official Opening - Keynote Speech 13KB
presented by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia on 14 September 1998.