What to do When You Have a Complaint

Before approaching the provider or HCSCC, think through your concerns and make sure you have everything clear in your mind. It may help to write a list (use the Complaint Form as a guide).

Consider including:

• a concise summary of what happened, names, dates, times etc;
• exactly what it is that has made you want to make a complaint;
• any problems which you feel are a direct result of what happened; and
• what you would like to happen in response to your complaint.

Successful resolution of your complaint is more likely if you are realistic what outcome you want. You should also try to remain calm when approaching the provider in the first instance. You may wish to take a relative or close friend to support you.

Ask the provider for a date when you can expect a response and make sure they have your current contact details. When you receive a response, give yourself time to think about the whole situation carefully before deciding whether you are happy with the result.

If the provider does not respond, or you are not sure if the response is satisfactory, you may complete the complaint form and forward it to the HCSCC.

UNSURE OR NEED ADVICE?
DO NOT HESITATE TO CONTACT THE HCSCC