Taking no Further Action on Complaints

The HCSCC will take no further action on a complaint once satisfied that:

• the complainant is not eligible to make the complaint;
• the complaint does not relate to a health service or community service;
• the circumstances giving rise to the complaint are more more than 2 years old and ther are no exceptional reasons for the delay;
• the complainant has not tried to resolve the complaint with the provider;
• there is no justification, or it is unnecessary, to investigate the matters raised by the complaint further;
• the complaint lacks substance;
• the complaint is vexatious, frivolous or was not made in good faith;
• the complaint is resolved;
• the complainant has commenced civil proceedings seeking redress for the subject matter of the complaint and the court has begun to hear the substantive matter; or
• the complainant fails to provide additional information or documentation when requested to do so.