Register of Contestable Customers

Electricity Industry

The following information is held by the Utilities Commission:

• Customer Trading Name

• Site Address

• Mailing Address

• Expected Date of Contestability

To protect the right to privacy of these customers, the Utilities Commission has undertaken to only release information on individual contestable customers held on this 'Register of Contestable Customers' on the following basis:

1. the information would only be provided either to electricity entities licensed under the Electricity Reform Act 2000 (or applicants for such licences) or to corporate entities registered with the Utilities Commission as 'potential new suppliers' hereafter referred to collectively as 'competing suppliers';

2. the information would be provided to each competing supplier in writing, and then only after they had agreed to accept and use the information on the following terms:

   1. to not provide any part of the information to any other parties, whether those parties are inside or outside the NT electricity supply industry;

   2. to treat all the information provided as 'commercial-in-confidence'; and

   3. to remove information on an individual contestable customer from their own databases once advised by the Utilities Commission that the customer has requested that they be removed from the 'Register of Contestable Customers' for whatever reason, and to cease any associated marketing efforts directed at that customer from the date that such advice is received from the Utilities Commission; and

3.  individual contestable customers included on the 'Register of Contestable Customers' would be advised that:

   1. they could request the Utilities Commission at any time to remove their details from the Register, and

   2. the Utilities Commission would investigate any complaints the customer submitted to the Utilities Commission about an individual competing supplier's use of information on the Register, and deal with any breaches in an appropriate manner.

Please contact the Commission if you wish to view the Register of Contestable Customers.