Public Information

One of the functions of the Utilities Commission is to assist consumers and others with information and other services. This website provides the primary means for the Commission to make information available to the general public.

All statements, reports, guidelines and other documents published by the Commission, as well as submissions made to the Commission by interested parties, will be posted on this website.

In making information available, the Utilities Commission has an obligation to preserve confidentiality of any information that could affect the competitive position of licensed entity or other person, or is commercially sensitive for some other reason.

Advisory Committees

The Commission may set up advisory committees to provide advice on specified aspects of its functions.

No advisory committees are currently constituted, however when this occurs details of any committee, including terms of reference, members and meeting minutes will be made available on this website.

Complaints and Disputes

One of the Commission’s functions is the investigation of complaints against licensed market participants.

It is the Commission’s view that formal complaint mechanisms should only be used where informal methods of dispute resolution have failed. The Commission stands ready to assist any party with a complaint against a market participant on an informal basis.

With respect to access disputes between the network provider (currently Power and Water) and third parties, the Commission maintains a list of qualified arbitrators. However, the Commission has and intends to continue to use its ‘good offices’ and connection with market participants to facilitate access to infrastructure on reasonable terms.