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Complaints

 

The Superannuation Office aims to deliver quality services that respond to needs of members. To help us achieve this, we encourage your feedback.

Sometimes this feedback may be an expression of dissatisfaction about a service, procedure, practice or departmental policy. We will try to resolve your concern as quickly as possible. However, if we are unable to resolve the issue to your satisfaction you may choose to lodge a formal complaint.

Our complaint process aims to be:

            - fair
            - timely
            - easy to use
            - confidential.

Most importantly, it can help us to improve the services we offer.

You can complain about a range of issues including:

            - the quality of service we provide (for example timeliness);
            - our policies and how they are applied;
            - an administrative decision; and
            - the conduct of staff.

Click the following links to find out more about the complaints process.
 

Publication Title	Publication Details
Fact Sheets:
Complaints Procedure	(pdf, 126Kb)
Complaints Management Policy Form:	(pdf, 45Kb)

Complaints

(pdf, 127Kb)

Complaints do not include decisions made under the Superannuation Act, the NT Supplementary Superannuation Scheme or the NT Police Supplementary Benefit Scheme. The complaint must be commenced through the formal appeal process of the relevant scheme. For further information on seeking review of a decision please refer to the Review of Decisions Fact Sheet.

 

 

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