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Feedback and Complaints

We welcome your comments, complaints, queries, compliments and suggestions and will use your feedback to improve our services.

As part of our commitment to providing excellence in customer service, we will aim to:

  • Listen to your comments, compliments or complaints.
  • Create an environment where feedback is seen as a means to continually improve our services.
  • Having professional staff acknowledge and respond to your feedback in a timely manner.
  • Being accountable for the way in which we deliver our services.
  • Affording the public an open and fair reporting process.

To give us feedback or ask a question, complete the form provided below.

Your feedback

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(Please include your contact details if you have had a problem with the site - if we can talk to you to get more info it will help us solve the problem.)

  

If you are dissatisfied with the outcome of the review of your complaint you have the right to refer the matter to the Northern Territory Ombudsman’s Office.

Ombudsman for the Northern Territory
12th Floor, NT House
GPO Box 1344
DARWIN NT 0801

Phone: 08 8999 1818
Fax: 08 8999 1828
Email: nt.ombudsman@nt.gov.au
Web: www.ombudsman.nt.gov.au

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