Complaints

The Northern Territory Government’s recent reforms to the Building Act have put in place a new system for dealing with complaints regarding building practitioners. The Director of Building Control (‘Director’) has responsibility pursuant to the Building Act for the investigation of complaints, and taking appropriate action against building practitioners.

The Director takes seriously all complaints about building practitioners. A person may complain to the Director about a building practitioner on one or more of the following grounds:

• the practitioner has committed an offence against the Building Act or the Building Regulations;
• the practitioner has carried out work in a negligent or incompetent manner;
• the practitioner is otherwise guilty of professional misconduct