Complaints

The Northern Territory Government’s recent reforms to the Building Act have put in place a new system for dealing with complaints regarding registered building practitioners. The Director of Building Control (‘Director’) has responsibility pursuant to the Building Act for the investigation of complaints, and taking appropriate action against registered building practitioners.

The Director takes seriously all complaints about registered building practitioners. A person may complain to the Director about a registered building practitioner on one or more of the following grounds:

• the registered building practitioner has committed an offence against the Building Act or the Building Regulations;
• the registered building practitioner has carried out work in a negligent or incompetent manner;
• the registered building practitioner is otherwise guilty of professional misconduct.