Handsets

Think about the features in a handset you really need. Consider the following when you're shopping for a handset:

• the more features in a handset the more it will cost;
• advertised features are often just standard mobile phone features;
• features that require activation through a call plan, such as voice mail will incur an additional cost each time you use them.

Look for value when comparing handsets. You may find the same feature in a cheaper handset or the same features in another handset that offers a better service agreement or warranty.

Before you buy a handset

Before you decide to buy a handset check the following:

• That your handset has an A-Tick. The A-Tick is a compliance mark developed by the Australian Communications Authority (ACA) for telecommunications equipment. It gives consumers confidence that a telecommunications product meets the safety and technical standards set by the ACA.
• Clarify with the seller that the phone can do what you want it to do and have them put it in writing.
• Check the servicing agreement. Where will you need to take the handset for repairs if this is needed.
• Check the warranty. Are spare parts covered? Is the labour covered or will you need to pay for this separately?
• For more information visit the Australian Communications Authority's online Toolkit www.aca.gov.au

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