if you buy by mail, fax, telephone or Internet

If you decide to buy a Personal Computer (PC) through the mail or by fax, telephone or over the Internet, you should look for the following:

• the company name, a street address, telephone or e-mail address;
• a description of the goods;
• an explanation on how financial information will be handled eg. security of payment;
• a price list;
• a clear delivery date;
• a clear explanation of how privacy issues are handled;
• information on refunds and returns;
• details of who will be responsible for safe transport/arrival of the goods;
• details of return policy - who pays if the computer needs to be returned for warranty repair - where does the computer get fixed?.

Reputable sellers will provide this information. Be wary of sellers that don't.

 

 

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