Australian Consumer Law

National Consumer Law commenced 1 January 2011, please visit the Australian Consumer Law (ACL) website for further information. 

For the first time, Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.

The Australian Consumer Law will be administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.

Resources

Brochures - Avoiding Unfair Business Practices; Consumer Guarantees; Dispute With a Business; Product Safety; Sales Practices;

DVD / Videos - Consumer Guarantees Training videos

Guides - Australia's consumer protection agencies have developed guides for the new law to help businesses understand their legal obligations.

Legislation - Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010

Newsletters - Information updates1,2;3; 4

Phone Application - The free MyShopRights iPhone App is available on Android and iPhones. MyShopRights provides instant advice on your refund, warranty and lay-by rights.

Poster - An A3 size coloured poster. Contact us for printed copies.

Presentations - Online Seminars and presentations to view

Publications - A range of other resources such as fact sheets

For goods and services purchased on or before 31 December 2010, your consumer rights are still protected by the previous laws - the Commonwealth Trade Practices Act 1974 and the Consumer Affairs and Fair Trading Act