How long does it take for a quotation / tender to be awarded?

The NTG has a policy of awarding simple contracts within 30 days. However, the timeframes for award are dictated largely by the complexity of the requirement and the number of responses received. A good guide to how long the Department expects to take is the validity period nominated in the quotation and tender documents.

How do I log out of the website?

There is currently no log out function on the website.

I have forgotten my password? / How do I reset my password?

If you have forgotten your password and need to reset it, you will need to contact Contract and Procurement Services on (08) 8999 1935 and request a reset.

My login details no longer work

If you have not used your registration for nine months or so your registration has been removed from the database. You will need to re-register with current information.

How do I arrange a debriefing on my quotation / tender?

You can request a debriefing in regards to why your offer was unsuccessful from the Agency that called the quotation/tender. Details of who to contact are contained in the Notice of Unsuccessful Tender.

Do I need to come in and sign my contract?

As a general rule, the Northern Territory Government tenders on an offer and acceptance model.  As such, once the acceptance of an offer is received (this can be in the form of a Notice of Acceptance, Service Order or Purchase Order) there is no need for a separate contract to be signed. If for some reason a different model is used, you will receive advice from us that you are required to attend a location to execute (sign) the contract documents. All NPWC Construction Contracts for example do need to be signed.

Where are the tender boxes located?

Five tender boxes are located in the major population areas of Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs. View the location details for the tender boxes.

Can I lodge in any tender box?

Requests for Tender can be lodged in any of the tender boxes located throughout the NT. Requests for Quotation however can only be lodged in the tender box nominated.

Can I make changes to my offer once it is lodged?

You are able to make changes to your offer up to the closing date and time specified. This can be done by submitting a new and complete offer that is clearly marked as superseding your previous offer.

Can I be advised of tenders that I am interested in when they become available?

Unfortunately Tenders Online currently does not offer that service.

What is an addendum?

An addendum is a written notification of a change to the Request for Tender / Quotation document (for example, the extension of the closing date). People wishing to respond to a tender / quotation should take these notifications into account when preparing their response and are required to acknowledge receipt of the addendum on the tender form. Only changes made via a formal addendum will have any force in the subsequent contract.

How do I know if an addendum has been issued on Quotation / Request for Tender?

Any addendum issued on a Request for Tender / Quotation will be sent out via email to all those respondents who have registered with Contract and Procurement Services at the time of either downloading or collecting the tender. It is for this reason that all respondents must register with Contract and Procurement Services rather than accepting copies of Tender / Quotation from other sources. The addendum will also be included in the downloadable file and any hardcopy tenders collected subsequent to the addendum being issued.

What is a Future Tender Opportunity?

A Future Tender Opportunity is advice to industry of tenders intended to be released in the future. The expected release date refers to the month in which the Northern Territory Government is expecting to release the tender to industry. There is no guarantee that the tender will go to market. Prospective tenderers are asked not to request tender documentation at this stage.

I can no longer see a Future Tender Opportunity

A Future Tender Opportunity is removed from the website on the first day of the month the tender is expected to be released. There is no guarantee that the tender will be released in that month. Prospective tenderers are asked not to request tender documentation at this stage.

The wheels are no longer spinning in my eLodgement

Refresh your webpage, log back in and reattach your submission. 

Is there a file size restriction on eLodgement?

No, the eLodgement facility has an unrestricted capacity on lodgement, though the larger the file size the longer it will take to lodge.

How many files can I lodge in one submission via the eLodgement facility?

The eLodgement facility allows for eight attachments in a single submission. As to the format of those attachments they can be made up of .zip files, pdf, doc, etc. The larger the file size the longer it will take to lodge.

I received a receipt for my eLodgement but it says I was late, what is next?

The Northern Territory Government closes tenders / quotes at precisely 2.00 pm Australian CST.  You will receive a letter from Contract and Procurement Services over the coming days informing you of your tender’s inadmissibility. The appeal process is outlined in the letter.