Government will investigate all Procurement-related complaints that are lodged in writing. Unless a complaint relates to a matter of Procurement Policy or Procurement Review Board process, it will be handled by the procuring Agency.

Complaints regarding Procurement Policy will be referred to, and handled by, the Procurement Policy Unit or referred to the Procurement Liaison Officer in the Department of Business and Employment (DBE).

Complaint procedure

The complaint handling process is further detailed in Procurement Direction PO11.

Lodging a complaint

The Procurement Liaison Officer in DBE registers, tracks and reports on procurement complaints to their resolution.

Contact details:

Procurement Liaison Officer
Department of Business and Employment
PO Box 3200
Darwin NT 0801
t: (08) 8999 5212 - Procurement Complaint Hotline
f: (08) 8999 7924
e: procurement.liaison@nt.gov.au