Client Service Charter

Summary

The Department of Regional Development, Primary Industry, Fisheries and Resources (RDPIFR) seeks to improve and be innovative in delivering services to its clients.  Our commitment to client service is:

RDPIFR is committed to providing consistent and professional client service in all areas.    
We strive to deliver relevant products and services in a timely and transparent manner, aim to be easily accessible, and to provide an efficient and responsive service.

RDPIFR’s clients include: commercial and recreational fishers; traditional and other landowners; ecotourism and aquacultural industries; agricultural, horticultural and pastoral industries; mining and petroleum industries; investors; local government; and other government departments.

We strive to deliver relevant products and services in a timely and specialised manner by:

• providing staff with skills and knowledge to confidently execute their duties;
• respecting  clients’ confidentiality and privacy;
• keeping our information and products up-to-date and relevant; and 
• acting with impartiality, integrity, professionalism and according to the law.

We also aim to be easily accessible and to provide an efficient and responsive service.

RDPIFR recognises the importance of receiving feedback. Clients’ comments about the quality of our products and services can help us make improvements and recognise the efforts of staff. We also have set up a system for handling clients’ complaints.

We obtain feedback through:

• client surveys;
• regular meetings with our stakeholder groups;
• attending conferences and forums in the Territory, interstate and overseas; and
• regular staff contact and briefings with our clients.

Feedback helps us improve our customer service. It helps us to:

• closely monitor our performance and review our service commitments to ensure we are meeting clients’ needs; 
• ensure a consistent standard of service is applied throughout the department; and
• ensure staff receive ongoing and up-to-date training in effective delivery of services.

The full version of the Client Service charter can be found here ( PDF 46.3 KB).